Process for Downloading Generated Activation Files in Stage Environment – Convey Sandbox

Purpose

This knowledge base article outlines the standard process for downloading generated activation files after client files have been processed on our end or after the client has completed testing in the Stage Environment.

This process ensures that the Tier 1 Support Team can properly retrieve and provide the generated activation files requested by clients.

Support Request Source

Clients such as Nova Scotia Power (NSP) or other supported clients may raise a Zendesk ticket requesting assistance in retrieving the generated activation files from the Stage environment.

These files may be requested:

After the client completes testing
After a file has been processed on our end

Example ticket:
https://goconvey.zendesk.com/agent/tickets/24670

Required Information in the Request

The request should include at least one of the following details:

Timestamp or date of the testing or file processing
Activation filename

Required Access

Before proceeding, ensure that you have the following access:

AWS Stage Environment Access
Alert Stage Environment Access

Tier 1 Support Process

Step 1: Confirm the Activation File

There are several ways to determine which generated activation file should be provided to the client.

Option 1: Using Timestamp or Date

If the client provides a timestamp or date, you may directly search for the file in the AWS Stage Environment using that information.

Option 2: Using Activation Filename

If the client provides the activation filename, you may directly locate the file in the AWS Stage Environment.

Option 3: Using Details from the Alert Test Portal

If the client provides information from the Alert Test Environment, such as:

Activation ID
Confirmation ID

Follow the steps below to identify the activation file.

Log in to Alert Test Environment
https://alert-web.stage.outageinfo.io/
Impersonate the user by following the steps in this knowledge base article:
How to Impersonate a User in Alert UI
Navigate to:
```
Reports Tab > Activation Reports
```
Select the appropriate report.
Click View Report.
Go to the Message Information tab.
Under Uploaded List detail, locate the activation filename.

Step 2: Download the Generated Activation File in AWS

Note:
Ensure that you have access to stg-utilities. If access is not available, contact the Platform Operations Team to request the required access.

Once logged in, navigate to the appropriate client folder.
Locate the activation file identified in Step 1.
To download the file:

Select the checkbox next to the activation file.
Click the Download button.

Important:
If multiple activation files are required, note that only one activation file can be downloaded at a time.

Step 3: Provide the Activation File to the Client

After downloading the file:

Attach the generated activation file to the Zendesk ticket.
Provide it to the client as requested.

Ensure that the correct file is attached before responding to the client.

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