Successful Call Results - Alert (Example ConEd)

[Successful Call Results - Alert]

This knowledge base (KB) demonstrates how to download successful call results from the Alert System.

These types of requests are most commonly raised by Con Edison (ConEd). Therefore, this KB uses ConEd as an example to illustrate the process.

Instructions for Downloading Successful Call Results

• Log in to the TFCC Alert system.Navigate to System Administration → User Impersonation → System Users by Client.Search for the ConEd client using Client ID: 2136.Once the client is located, click View Users at the bottom of the page.Select the tfctrain user (or another Admin profile if applicable) and click Impersonate.Important: Ensure the Keep System Administrator Privileges checkbox is selected before impersonating the user.

• If this option is not selected, you will not be able to download result files larger than 25,000 records (25K).

After impersonating the user, navigate to Reports. The client will typically provide the Activation ID(s) for the messages they need. To display and search by Activation ID:

• Click the arrow on the Activation Report column header.
• Select Columns.
• Check the Activation ID column.
• You can now search for the requested records using the provided Activation ID(s).

Select the radio button next to the desired Activation Report, then click View Report.Once the report opens, click Detailed Report. To view the successful call results for the activation:

• Locate the Outdial Results Totals table in the upper-right corner of the report.
• Click the Success link within the table.

After the Successful Results page loads, click Show All Columns.

This ensures that all available data is displayed in the report. ConEd requires all columns to be included for their reporting purposes before the results are downloaded or exported.

After all columns are displayed, click Download Reports to export the results.

• The download may take several minutes, depending on the size of the report.

Once the download is complete, the file will typically follow a naming convention similar to:

• CONEDUCS-campaign-activation-XXXX-outdial-detail-results (Example file of CONED)

Verify that the report has downloaded successfully. The spreadsheet can then be attached and sent to the client.

Important Email Guidelines

• Do not compress (zip) the report files. ConEd's mail server blocks zipped attachments.
• Attach the report in its original, uncompressed format.
• Limit email attachments to approximately 12 MB per email. If the report exceeds this size, split the files across multiple emails to ensure successful delivery.

Reminder for Coned: Always include Rifatul Chowdhury ([e-mail]) on every email sent to ConEd. This helps ensure the files are visible and confirms successful delivery to the client's mail server.

 

References & Related Tickets

For internal team use: Reference past Jira or Zendesk tickets related to this article.

• Reference Ticket Zendesk.....
• CONFLUENCE ConEd - Successful Call Results KB0012338 - Utilities Shared Platform - Confluence.