How to Create a Code Block in Aerialink v5

Learn how to create and manage Code Blocks in the Aerialink v5 portal to control inbound and outbound messaging based on specific phone numbers or short codes.

Overview

A Code Block in the Aerialink v5 portal allows you to restrict or allow messaging traffic based on a specific phone number or short code. You can configure blocks for either Inbound or Outbound directions, and choose to add or remove a block depending on your needs. This feature helps you manage message routing and prevent unwanted traffic.

Important Note

Code Blocks apply at the account level. Once a block is created, it will immediately affect all messaging traffic for the specified number or code. Ensure you have the correct number before submitting, as blocks cannot be undone without manually removing them.

What You'll Need

Before you begin, please make sure you have:

• Access to your Aerialink v5 portal with an active account.
• The appropriate user permissions (Administrator or Editor access).
• The phone number or short code you wish to block or unblock.

Step-by-Step Guide

Follow these steps to create a new Code Block in the Aerialink v5 portal:

1. Log in: Access your Aerialink v5 account and navigate to the main dashboard.
2. Navigate to Code Block: In the left sidebar menu, expand the Blocks section and click on Code Block.
3. Open the form: Click the button to create a New Block. The form will appear with the following fields:

Figure 1: New Block Form — Direction & Code Fields

The New Block form in Aerialink v5 displays the Direction dropdown (Inbound/Outbound), the Code field for entering an Aerialink code, the required Number field, and an optional Note field.

4. Select Direction: From the Direction dropdown, choose either:
   • Inbound — to block or allow incoming messages to the specified number.
   • Outbound — to block or allow outgoing messages from the specified number.
5. Enter the Code (if applicable): In the Code field, enter the short code or long code associated with the number. This may be optional depending on your account configuration.
6. Enter the Number: In the Number field, type the full phone number or short code you want to block or unblock. This field is required.
7. Add a Note (optional): Use the Note field to include any internal reference or reason for the block. This can help your team track why the block was created.

Figure 2: New Block Form — Type & Submit

The Type dropdown allows you to choose between "Add Block" (to create a restriction) or "Remove block" (to lift an existing restriction). Complete the Number field and click Submit to apply your changes.

8. Select Type: From the Type dropdown, choose the action you want to take:
   • Add Block — to create a new restriction on the number.
   • Remove block — to lift an existing restriction from the number.
9. Submit the form: Click the Submit button at the bottom right of the form to apply the block.
10. Verify: The block will take effect immediately. You can review your active blocks by navigating to the Block History page under the Blocks section.

Having Trouble?

If you encounter any issues while creating a Code Block in the Aerialink v5 portal, refer to this troubleshooting guide.

What you're seeing	Why it happens	How to resolve it
"Submit" button is grayed out	Required fields (Direction, Type, or Number) are not filled in.	Ensure all required fields marked with a red asterisk (*) are completed before submitting.
Block does not appear in Block History	The form may not have submitted successfully, or there was a network issue.	Refresh the page and check Block History again. If the issue persists, try recreating the block.
Code Block menu is not visible	Your account may not have the required permissions to manage blocks.	Reach out to your team's administrator to request access to the Blocks section.

Tips for Success

To get the most out of this feature in Aerialink v5, keep the following tips in mind:

Common Pitfalls

• × Entering an incorrect phone number format. Always include the full number with country code if required by your account settings.
• × Selecting the wrong direction (Inbound vs. Outbound), which can leave unwanted traffic unblocked.
• × Forgetting to add a note, which makes it difficult for your team to track why a block was created later.

Best Practices

• ✓ Always double-check the phone number or short code before submitting to avoid blocking the wrong destination.
• ✓ Use clear, descriptive notes (e.g., "Block spam from [phone] — reported by customer") for easy reference.
• ✓ Periodically review Block History to clean up outdated blocks and ensure your list stays current.

Frequently Asked Questions

Q: What is the difference between a Code Block and a Global Block in Aerialink v5?

A: A Code Block applies to a specific phone number or short code, while a Global Block applies account-wide restrictions. Use Code Blocks for targeted control and Global Blocks for broader policies.

Q: Can I edit a Code Block after it has been created in Aerialink v5?

A: Code Blocks cannot be directly edited. To make a change, you will need to remove the existing block and create a new one with the updated settings.

Q: How long does it take for a Code Block to take effect in Aerialink v5?

A: Code Blocks are applied immediately upon submission. There is no delay — the restriction or removal will be active as soon as you click Submit.

Need More Help?

If you've followed the steps above and are still having trouble, our support team is ready to assist you.

• Contact Support Submit a ticket to our team for personalized help.
• Global Block Learn how to set up account-wide message blocking in Aerialink v5.
• Block History View and manage your existing blocks and their history in Aerialink v5.