EONS 3: Using the Management Module

Using the Management Module

A guide to configuring administrative campaign settings, including Do Not Disturb windows and authorized approvers.

Overview

The Management module provides administrative controls for campaign execution. From this dashboard, you can establish global "Do Not Disturb" (DND) timeframes to prevent messages from being sent during off-hours, and you can maintain the list of authorized Campaign Approvers who review and sign off on deployments.

Step-by-Step Guide

1. Navigate to Admin Functions: Expand the Management option in the left-hand sidebar menu and select Campaign to access the Admin Functions dashboard.
   
2. Configure Do Not Disturb (DND):
   • Locate the "DO NOT DISTURB" section at the top of the page.
   • Set the Start Time and End Time for both your SMS and Voice channels to define the specific time frame during which campaigns should not be sent.
   • Click the teal UPDATE SMS or UPDATE VOICE buttons to apply your changes. You can also use the REMOVE buttons to clear existing DND windows.
3. Add a New Approver: Scroll down to the "Approver List" section and click the teal NEW APPROVER button. On the creation screen, enter the Approver Name, Email, and SMS contact number. Click SAVE in the bottom right corner.
   
4. Search and Manage Approvers:
   • Use the Search bar to quickly locate a specific person by their name, creator, SMS, or email.
   • A success notification (e.g., "Successfully updated...") will briefly appear at the bottom of the screen when changes are saved.
   • Use the toggle switch in the Enable column to easily activate or deactivate an approver's permissions without deleting their profile.
   • Click the pencil icon to edit an approver's details, or the red trash can icon in the Actions column to permanently delete them.
   

Need More Help?

If you need further assistance adjusting administrative settings or managing user permissions, our support team is ready to help.

• Contact Support Submit a ticket for personalized help.
• Master KBA Index Return to the central EONS-3 platform directory.