EONS 3: Managing the Suppression Module

Managing the Suppression Module

Learn how to manage suppressed contacts to ensure compliance and prevent unwanted messaging.

Overview

The Suppression module allows you to maintain lists of contacts that should not receive specific types of communications. You can manage suppression rules across three distinct channels: SMS, Email, and Voice.

Step-by-Step Guide

1. Navigate to Suppression: Select Suppression from the left-hand sidebar menu.
   
2. Select Channel: Use the tabs at the top of the screen to switch between SMS, EMAIL, or VOICE suppression lists.
3. Add New Suppressed Contact: Click the button in the top-left area (e.g., SUPPRESS NEW NUMBER for SMS or SUPPRESS NEW EMAIL for Email) to add a contact to the list.
4. Search Existing Records: Use the Search bar in the top-right corner to quickly locate specific suppressed contacts by their number or email address.
   
5. Remove Suppression: If you need to remove a contact from the list, click the Red Trash Can icon in the Actions column to delete that specific suppression record.

Need More Help?

If you need further assistance with contact management or compliance, please contact our support team.

• Contact Support Submit a ticket for personalized help.
• Master KBA Index Return to the central EONS-3 platform directory.