Zendesk Help desk access request / Adding users from Suspended queue

When customers raise access for Convey Desk portal access, please follow the below steps :

• Click on the customers icon on the left hand side in Zendesk 

  

  • Click on add Customers button in the right hand side

    

  • Add the Customers name and email and click add

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• In the Left side,  Click on the downward arrow  and click verify now option, to verify 

  the user's email address.

  

• Then click on add organization, to add the user's organisation and Authorized to Submit tickets as YES.