How to Create a Cloud Ops Ticket

This Knowledge Base (KB) article is for internal Convey Employees to submit a Zendesk enhancement requests.

1. Log in to Zendesk Agent Portal - https://support.goconvey.com/agent/home/

2. Go to the Home Page and click on +Add and select Ticket

   

3. In the Requester field (top-left of the ticket panel), type and select your name
4. Click on the Form dropdown and select "CloudOps"
5. Select the appropriate Type basis the requirement. "Incident/Task/Question/Problem"
6. Select the Priority basis the urgency.
7. Product Needs to be selected as per the request
8. Choose Incident Type and Customer Impact basis the issue raised
9. Add the Subject
10. Add the full details of the issue.
11. Submit as Unassigned.