Using Campaign Filters in Analytics

How to use Campaign Filters and Notification Filters in Reach Analytics to isolate specific campaigns, channels, programs, or message statuses.

Overview

The Analytics tab has two sets of filters beyond the date range: Campaign Filters (for campaign-level data) and Notification Filters (for message-level data). Together they let you isolate exactly the data you need. This article covers each filter and when to use it.

Campaign Filters

Filter	What it does	When to use it
Date range	Sets the time window for all data on the page.	Always set this first.
Campaign	Enter a specific Campaign ID to isolate one launch.	When you know the Campaign ID and want to see only that launch.
Status	Filter by campaign status: Processing, Parsing, Expired, or Complete.	To find campaigns that did not complete or are still processing.

Notification Filters

Notification Filters apply to both the Campaign view and the Messages view. They let you narrow data by how it was organized in Reach.

Filter	What it does
Department	Show data for a specific department only. Reach Admins can switch between departments here.
Program Category	Narrow to a specific Category Group (folder).
Program	Narrow to a specific program within the category group.
Notification Type	Narrow to a specific notification event within a program.
Channel	Show data for one channel only: SMS, Email, Voice, Push, or Letter.
Message Status	Filter by delivery result: Delivered, Opened, Dropped, Failed, Bounced.

Combining Filters

Filters work together. You can set a date range, then add a Program filter, then add a Channel filter, and the charts and table will show only data matching all three. The more filters you add, the more specific your results.

To clear all filters at once, click the Clear Filters button at the top right of the filters section.

Practical Filter Combinations

What you want to find	Filters to set
All SMS sends last month	Date: last month. Channel: SMS.
Failed emails from a specific program	Channel: Email. Message Status: Failed. Program: [your program name].
Everything from one specific campaign launch	Campaign: [Campaign ID].
All campaigns for one department in Q1	Date: Q1 range. Department: [your department].
Messages delivered to a specific subscriber	Switch to Messages tab. Use Subscriber Filters with their name or contact detail.

Frequently Asked Questions

Q: Where do I find the Campaign ID for a specific launch?

A: Look in the Campaign Details table in Analytics. The Campaign column shows the ID for each launch. You can also find it in the confirmation screen after launching.

Q: Can I filter by subscriber name or phone number in the Campaign view?

A: No. Subscriber-level filtering is only available in the Messages view. Switch to the Messages tab and use the Subscriber Filters section.

Q: Do filters persist if I close and reopen Analytics?

A: No. Filters reset each time you navigate away from Analytics. You need to reapply them each session.

Q: Can I save a filter combination as a report?

A: Not currently. Saved reports are not a feature in this version. Export the filtered data to CSV or Excel if you need to retain a snapshot.

Need More Help?

If you have followed the steps above and still require assistance, please refer to the relevant articles listed below for additional guidance.

• Export ReportsHow to export filtered Analytics data.
• Message Analytics ExplainedSubscriber-level filters in the Messages view.