Duke Energy
Documentation focused on Duke specific setups, custom workflows, and internal procedures that differ from standard product behavior. Intended for support teams handling specialized customer environments.
- KB Article: Daily Duke Deactivation File Processing and Validation Procedure
- Manual Generation and Upload of Failed Duke Reports
- eBills with PDF Attachment Not Received in LI9 (QA Environment)- DUKE
- KB Article: Handling Deactivation Files from Sinch
- Global Voice Channel Opt-Out Process for Duke Customers
- Voice Opt- Out Request (Duke)
- Duke WhiteGlove Intern
- Duke E-Bill Monitoring and Communication Process
- Duke Energy INTERN SMS Campaign Process
- How to Investigate Issues with Digital Identity Emails for Duke Energy
- How to Investigate Issues with Digital Identity Emails for Duke Energy
- Duke Adhoc MMS Campaign- Whiteglove
- Duke: Email Address Whitelisting - QA
- Duke Intern Campaign Launch Overview
- Intern Campaign - White Glove – Entergy