We will be conducting scheduled maintenance on our MySQL Database Server to improve performance and ensure long-term system stability.
- When is the maintenance scheduled?
- Start: Friday, June 5, 2026 at 10:30 PM PT
- End: Saturday, June 6, 2026 by 3:30 AM PT
- Duration: Approximately 5 hours
2. What is the purpose of this maintenance?
This maintenance involves a performance optimization and system refresh of our database infrastructure. It is a proactive step to ensure long-term stability, reliability, and improved performance.
3. Will there be any impact to services?
The maintenance is designed to be seamless and transparent.
Most users are not expected to experience any impact
There is a small possibility of minor, temporary disruptions to some Convey services
Safeguards are in place to ensure service continuity
4. Do customers need to take any action?
No action is required from customers. Your applications can remain fully operational during the maintenance window.
5. Is there a downtime for APIs or any Convey applications?
No. The maintenance is designed to occur without requiring downtime.
6. Will there be any notifications during the maintenance?
We will provide hourly updates on the maintenance progress. In the meantime, our team will continue to closely monitor all systems throughout the maintenance window.
7. What is the backup strategy?
We use a redundant multi-node architecture, including:
- Dedicated backup replica
- Continuous data replication
This ensures that all data remains protected throughout the maintenance.
8. What happens if something goes wrong?
We have a robust rollback strategy in place:
- Automated orchestration enables controlled failover
- Systems can quickly revert to a stable node if needed
9. How are systems validated after maintenance?
Our technical teams will perform thorough validations, including:
- Verifying data replication health
- Reviewing system logs for clean restarts
- Ensuring traffic is correctly routed
10. Will there be any data loss for API requests during the maintenance window?
No, there will be no data loss. All requests will be queued and processed, though there may be a slight latency during the maintenance window.
11. Will there be any API errors during the maintenance window?
No, there will be no API errors. Requests will be queued and processed successfully ensuring continuity of service.
12. Who should I contact for questions?
If you have any questions or concerns, please reach out to the Convey Help Desk by emailing us at support@goconvey.com or call us at 1866-926-6839
Comments
0 comments
Please sign in to leave a comment.