Sending a Test Message Using the i2SMS Portal

This knowledge base article outlines the process for sending a test message using the i2SMS portal. It provides guidance for Tier 1 Support on validating messaging functionality when investigating client-reported issues related to the i2SMS platform.

Overview

Some clients use the i2SMS platform to send SMS messages and may report issues related to the portal or message delivery. As part of the investigation, Tier 1 Support may be required to send a test message from the client's account to verify whether the messaging service is functioning as expected.

The i2SMS platform has both an Old Platform and a New Platform. Before performing any testing, confirm which platform the client is currently using.

Prerequisites

Before you begin, ensure you have the following:

• i2SMS Old Platform Access
• i2SMS New Platform Access 

Step-by-Step Instructions

Follow these steps to complete the process:

STEP 1: Log In to the Appropriate i2SMS Portal
                   Determine which i2SMS platform the client is using before proceeding.

                   Old Platform: https://mx.i2sms.net/index.php 
                   New Platform: https://i2sms.goconvey.com/ 

STEP 2: Locate the Client Account

After logging in:

• ✓Locate the client account associated with the support request. 
• ✓You may use Ctrl + F to quickly search for the client's account name.

Example: If the client is Preparis, search for the Preparis account and select it.

---

STEP 3: Access the Client Account
                  Click Login now as this user to access the client's portal.

---

STEP 4: Navigate to the Send Page
                  From the menu, select: Send

---

STEP 5: Compose the Test Message
                  In the Message Text field, enter a sample message for testing.

---

STEP 6: Enter the Recipient Number
                  Enter the phone number(s) that will receive the test message.

---

STEP 7: Select the Messaging Channel
                  Choose the appropriate sending channel based on the client's                                         configuration (shortcode / longcode)

---

STEP 8: Send the Test Message
                 Click Submit Session to send the test message.

---

STEP 9: Monitor the Test Message
                 After submitting the message, navigate to: Messages → Messages Sent

Locate the test message.

To quickly find it:

• ✓Enter the recipient phone number in the  Recipient Address  field.
• ✓Click Refresh.
• ✓Review the message status.