Agent511 — How to Test an Email Template from the UI

This guide explains how to test any email template directly from the Agent511 UI on the Exelon Production environment. Use this when a customer reports an issue with an email template and you need to reproduce or verify the issue from the support side.

Category How-To Guide

Product Agent511

Platform Exelon UI (Production)

Overview

This guide explains how to test any email template directly from the Agent511 UI on the Exelon Production environment. Testing a template allows you to send a preview of the email to any address and verify the content, links, and formatting before or during troubleshooting.

Use this guide when a customer reports an issue with an email template — such as broken links, incorrect content, or formatting errors — and you need to reproduce or verify the issue from the support side.

Important Note

UI URL: https://exelon.reach-pc.com/reachui/app/#app/notifications

Access type: Shared team access — credentials are shared across the support team.

No access? If you do not have access to the UI, reach out to Nikhil Mittal who manages the shared credentials for the team.

Prerequisites

Before you begin, ensure you have the following:

Access to the Agent511 Exelon Production UI at https://exelon.reach-pc.com/reachui/app/#app/notifications
Shared team login credentials (User Name and Password) — contact Nikhil Mittal if you do not have them.
The template name or ID reported by the customer (e.g., Solar Ready Premise 45-Day Reminder, Template 1899).
A personal or non-corporate email address (e.g. Gmail) for receiving the test email.

Step-by-Step Instructions

Follow these steps to test an email template from the Agent511 UI:

Log in to the Agent511 UI: Open your browser and navigate to https://exelon.reach-pc.com/reachui/app/#app/notifications. You will be directed to the Agent511 Preference Center login page. Enter the shared team credentials and click Login.

Screenshot 1 — Agent511 login page. Enter shared team credentials (User Name and Password) and click Login.

Once logged in, click on the Notifications tab in the top navigation bar.

Screenshot 2 — Agent511 Exelon Production UI. Click the Notifications tab in the top navigation bar (highlighted in red box).
Navigate to Confirmations > Default: On the left side panel, expand Notifications > Confirmations > Default. This reveals the full list of available notification templates.

Screenshot 3 — Left panel. Expand Notifications Confirmations Default to reveal the full template list.
Locate the Template: Scroll down the list to find the template reported by the customer. Expand it by clicking the small arrow beside it, then navigate to the relevant language (e.g., English) > Email.

Under Email, two sub-options are available:
- Email-Live — the active version currently being sent to customers. Do not edit this.
- Email-Draft — the version used for testing and updates. Always use this for testing.
Click on Email-Draft to proceed.

Example: For a customer reporting an issue with the Solar Ready Premise 45-Day Reminder, navigate to Solar Ready Premise 45-Day Reminder (1899) > English > Email > Email-Draft.

Screenshot 4 — Template expanded. English Email Email-Draft selected (highlighted in red box).
Select the Live Template Version: The right panel will display the available versions of the template. Identify the version marked with the ℹ symbol — this indicates it is the version currently active and being sent to customers. Click Select on that version to load it for testing.

Screenshot 5 — Template versions listed. Click Select on the version with the ℹ symbol (highlighted in red box).

Screenshot 6 — Tooltip confirming 'This template is currently used as live template'.
Send a Test Email: After selecting the version, scroll to the bottom of the page. Click the Test Draft button.

Screenshot 7 — Bottom of the template editor. Test Draft button highlighted in red box.

A popup appears showing a preview of the email. At the bottom of the popup, enter the email address where you want to receive the test, then click Send.

Note: Always use a personal or non-corporate email address for testing (e.g. Gmail). This ensures you can verify how the email and its links behave outside the corporate network.

Screenshot 8 — Test Draft popup. Enter the email address at the bottom and click Send.
Verify the Test Email: Check the inbox of the address you used. Confirm the email was received with the correct subject line and sender (no-reply@comed.com).

Screenshot 9 — Test email received in inbox. Subject line and sender (no-reply@comed.com) confirmed.

Open the email and click each link to verify they open correctly without any security warnings or errors. If a link triggers a certificate error or does not open, note the exact URL and error message for further investigation.

Screenshot 10 — Email body. Verify all links open correctly without security warnings or certificate errors.

Troubleshooting & Common Issues

If you encounter issues while following the steps above, refer to this table for quick solutions.

Symptom / Error Message	Root Cause	How to Fix It
Cannot log in to the UI	Incorrect credentials or no access to shared account.	Contact Nikhil Mittal for the shared team credentials.
Template not found in the list	Incorrect navigation path or template name mismatch.	Expand Notifications > Confirmations > Default and scroll carefully. Search by template ID if name is unclear.
Test email not received	Email filtered to spam, or incorrect email address entered.	Check spam/junk folder. Verify the email address and re-send if needed.
Link in email triggers certificate error (NET::ERR_CERT_COMMON_NAME_INVALID)	Tracked link routing via track.comed.com using HTTP instead of HTTPS.	Refer to the related KB: Agent511 — Email Links Marked as Unsafe Due to Tracking URL Certificate Error.

What to Check

After receiving the test email, verify the following checklist:

Check	What to Look For
Email received	Confirm the email lands in the inbox and is not filtered to spam.
Sender address	Should be no-reply@comed.com.
Subject line	Matches the template subject configured in Agent511.
Email content	Text, branding, and wildcard fields (e.g. @customerFullName@) display correctly.
Links	All links open without security warnings. HTTPS should be used — HTTP links may trigger a certificate error.
Tracking URLs	Links may redirect via track.comed.com. Confirm they resolve to the correct destination page.

Guidelines

What to Avoid

✕Do not use Email-Live for testing — always use Email-Draft to avoid impacting production emails currently being sent to customers.
✕Do not use a corporate email address for testing — always use a personal address (e.g. Gmail) to verify link behavior outside the corporate network.
✕Do not click Make It Live during investigation — this will publish the draft as the live template.
✕Do not close the ticket without documenting what was tested, what was found, and any links that triggered errors.

Frequently Asked Questions (FAQs)

Q: Can I edit the template content during testing?

A: You can edit the Email-Draft version, but do not click Make It Live during testing. Any changes saved to Email-Draft will not affect the live version until Make It Live is clicked.

Q: Why should I use a personal email address and not my corporate one?

A: Corporate networks often have firewalls or proxy rules that can interfere with tracked links (e.g. track.comed.com). Using a personal address (e.g. Gmail) ensures you see exactly how the email and all links behave outside the corporate environment, which is how most end customers will experience it.

Q: A link in the test email is showing a certificate error. What do I do?

A: Note the exact URL and error message, then refer to the related KB article: Agent511 — Email Links Marked as Unsafe Due to Tracking URL Certificate Error. This article covers the root cause (HTTP vs HTTPS tracking link issue) and the investigation steps.

References & Related Articles

For internal team use: Reference related KB articles and tools.

Agent511 UI Agent511 Exelon Production UI — https://exelon.reach-pc.com/reachui/app/#app/notifications
Related KB Agent511 — Email Links Marked as Unsafe Due to Tracking URL Certificate Error.

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